Regulations

Meaning of terms

 

In the present regulations, unless a different meaning is derived from the text, all terms and terminologies shall be interpreted and shall have the meaning arising out and/or given by the Betting Law of 2019.

«General Regulations» – The present regulations which are issued by the «Company» which govern the betting between the «Company» and it’s customers.

«Company» – Is Betathlon Ltd.

«Law» – Is the betting law 106(I)/2019 and/or any other law that may be enacted from time to time which regulates the bets concerning Class A and/or B and the regulations issued under the above law.

«Customer» – The person who participates in the «Bets» offered by the «Company» and for whom at least one «Bet-Slip» has been issued.

«Odds» – It refers to the price offered by the «Company» for a specific event.

This specific price, when multiplied by the value of the unit of betting, results in the winning amount of the «Bet».

«Coupon» – The description of events for betting offered by the «Company», which are published in printed or electronic form to inform the public.

«Bet» – The written agreement between the «Company» and the «Customer», which includes the betting selections, the dates the events will be conducted, the «Odds» of those selections, the amount of the bet placed and other information. This agreement is subject to the regulations of the «Company».

«Bet Acceptance System» – The automated system, approved by the National Betting Authority, with which the «Company» has the license to accept bets through a personal computer found in the premises, licensed by the National Betting Authority.

«Bet-Slip» – The Slip printed from a terminal machine of the «Company», which describes the «Bet» and is received by the «Customer» as a receipt. The «Bet-Slip» includes data regarding the agency of the «Company» where it has been placed, a unique recognition code, the events chosen by the «Customer», the dates they will be conducted, their «Odds», the description of the «Bet» types, a bar code and other details stipulated by the guidelines of the National Betting Authority, which also approves the «Bet-Slip». The «Bet-Slip» is the only contract between the «Company» and the «Customer» which proves its existence and ownership by the «Customer».

«Regulation» – The present text, which describes the general terms which regulate the conduction of a «Bet» between the «Company» and its «Customers», as well as additional terms listed on the «Bet-Slips», «Coupons» and announcements posted in «Betting» agencies licensed by the «Company», or posted through press or other electronic means that officially represent the «Company» such as teletext or websites. The regulations take effect after being approved by the National Betting Authority.

«Representative» – A natural or legal person, authorized and licensed by the National Betting Authority, who provides services for the conduction of bets on behalf of the Class A recipients within licensed premises, following the conclusion of an agreement between the two parties – a Class A recipient and an authorized representative.

«Date of which profit will be calculated» – The time on which a «Bet» will be determined and recorded as winning.

«Live Betting» –   A «Bet» in events during their conduction/progress.

G E N E R A L L Y

 

1.1 COMMENCEMENT OF REGULATION VALIDITY

The following Regulations apply as from the 09-05-2021 following the approval of the National Betting Authority and govern all Bets accepted by the Company, regardless of whether the Customer was informed about them or not. However, in case of a dispute, the Company will try to resolve Customer complaints directly with the Customers. The Customers of the Company must read, accept and follow the Regulations before depositing their Bet. Owning a “Betting Slip” issued by the Company implies what is stated and on the betting slip itself, i.e. that the Customer recognizes and accepts the Regulations set out and which he may consult at the Betting Agent (Agent) or in any other official area of the Company.

 

1.2 WORKING HOURS

The legal activities of the Betting Agencies (Representatives) can be carried out only during the defined by the Companies working hours. The Company reserves it’s right to cancel any Bets conducted beyond the working hours of its headquarters, even if the Bet has been accepted by the computer and the relevant receipt has been printed. The Company’s working hours are announced in its official places and note that those should comply with the working hours of general shops according to the Shop Operation Regulation and the Terms of Employment of its employees’ law of 2006 (155(I)/2006) as amended.

 

1.3 BET ACCEPTANCE PROHIBITION

It’s strictly prohibited to accept Bets from people below the age of 18.

 

1.4 VALIDITY OF ACCEPTED BET

No Bet is accepted and/or is valid until the Customer has in hand a valid receipt, Bet-Slip, which is subject to the Company’s Regulations. The Company reserves the right to refuse the acceptance of the whole or part of any Bet, at the time of which it is offered.
Bets that are placed through the Company’s terminals are acceptable if only they have been submitted to the generally approved Betting procedure of the Company. No other Bet acceptance procedure is allowed if not approved by the Company. Only Bets recorded in the Betting Agency’s computer files, and thereby in the Company’s computer files, shall be accepted. The Customer is obliged to check that the Bet’s printout from the computer matches the requested Bet. If not, the Customer must request the cancellation of that Bet.

1.5 BET CANCELLATION

The Customer may request the cancellation of his Bet within 5 minutes of its printing. However, if a game included in the Bet has started before this time has elapsed or has options the Odds of which have been changed, then these Bets cannot be cancelled without the approval of the Company.

There can be no cancellation in respect of Live Betting.

Cancellation of Bets which do not involve void matches or games or Odds that have changed may only be requested in the following cases:

· If due to a mistake in the computer of the Betting Shop/Agent, the Bet was not registered.

· If the computer does not print a receipt.

If more than 10 minutes have elapsed from the time the Bet was accepted, the cancellation request has to be received by the Company’s staff, by email or fax, before the start of the first event of the Bet. The Company has every right to refuse to cancel any Bet.

 

1.6 TIME OF ACCEPTANCE OF BETS

The Company reserves the right to cancel every Bet/selection which has been submitted-inserted in its system, transmitted by the Betting Agency (Representative), if it has been submitted either accidentally or by mistake of the Company’s Bet Acceptance System, after the start of the event the Bet/selection is referring to. The same applies to Live Bets in case a Bet/selection has been submitted in the Company’s system after its completion.

Predictions for events which are not conducted or postponed for any reason, are considered as VOID on the Bet-Slip regardless of whether the match is held the next day or any other nearest day.

For the purpose of calculation of winnings the above predictions are considered to give Odds of 1.00 (one).

The date and starting time of an event are the date and time that the event starts in reality, not the date and starting time that the Company advertises.

When a Bet is composed of different event selections, and one or more of the events to which it refers to are already being conducted or have finished at the time the Bet has been accepted by the Company, the selection (selections) are calculated for the purpose of winning calculations with Odds of 1.00 (one).

The remaining selections are valid and will be recognized as such if they meet the minimum requirements of the selections that will render the Bet valid.

Example 1

Bet (PRE MATCH) €10 Total teams of 5 provided that the minimum accepted selections are 3

JUVENTUS
MILAN
INTER
ROMA
FIORENTINA

If the matches of JUVENTUS and MILAN had already started at the time the bet was accepted by the Company, the Bet will be considered as a 3 selections Bet, value of €10, having JUVENTUS and MILAN evaluated with odds of 1.00.

 

Example 2

Bet (PRE-MATCH) €10 Total teams of 3 provided that the minimum accepted selections are 3.

JUVENTUS
MILAN
INTER

If the JUVENTUS match had already started at the time that the Bet was accepted by the Company, the Bet will be considered as void, due to the fact that the other 2 teams do not complete according to the regulations a valid Bet.

 

Example 3

Bet including a Cypriot team (PRE MATCH) €10 Total teams of 6 provided that the minimum accepted selections complies with R.A.A article 102/98 (see 1.8).

JUVENTUS
MILAN
INTER
ROMA
FIORENTINA

OMONIA

If the matches of JUVENTUS and MILAN had already started at the time the bet was accepted by the Company, the Bet will be considered as a 4 selections Bet, value of €10, having JUVENTUS and MILAN evaluated with odds of 1.00.

 

Example 4

Bet including a Cypriot team (PRE MATCH) €10 Total teams of 4 provided that the minimum accepted selections complies with R.A.A article 102/98 (see 1.8).

JUVENTUS
MILAN
INTER
OMONIA

If the match of JUVENTUS had already started at the time the bet was accepted by the Company, the Bet will be void since the remaining 3 teams do not form, according to the Regulations, a regular Bet.

1.7 REGISTRATION, VALIDITY OF BETS

Every Bet validated by the Company will be recorded in the general archive of the Company and for safety reasons, in a second archive, which will be named “safety archive”. The Odds which are valid at the time the Bet is registered are the Odds upon which the possible winnings will be calculated. When the winnings are calculated, only the content of the receipt which is registered in the Company’s archive is valid. In case the receipts that the Customer has include different data from those saved in the Company’s archives, the Company retains the right to consider only the data included in its safety archives valid. Note than in case the above mentioned happens, the Company needs to sufficiently justify the event. Any details that appear on the Customer’s receipts, and relate to the minute the match is conducted (if the Bet is conducted in Live Betting matches) when the Bet was placed, do not  bind the Company.

 

1.8 BET ACCEPTANCE DETAILS – ODDS ALTERATIONS

Every selection on the Bets, to be considered as permitted for betting (either on their own or in combination with others), have to satisfy the minimum number of selections, as it is attributed to and recorded in the Company’s Betting System. If the minimum number of selections isn’t met, then the bet is not accepted. The Company has the right, whenever it seems right, to change the minimum number of selections with which a selection can be bet, either in its own or combined with other selections. According to the R.A.A article 102/98 in case of football betting, bets placed on match results that include Cypriot teams in Cyprus or abroad are only permitted when combined with the match results of at least another three teams from abroad.

The Company reserves the right to change any Odds whenever it thinks proper. The real Odds for any selection always remain the ones which are printed on the Bet-Slip, unless it’s a typographical error (look at reg. 1.14). For the above reasons, the Customers are advised to check their Bet-Slips carefully. Although the Company tries to inform its Customers for the Odds’ alterations, nevertheless it will not be considered as responsible for cases that have failed to do so for any reason.

 

1.9 BETTING AUTHORIZATIONS

If the Betting Agency/ Representative receives requests for Bets which exceed one or more of the established betting limits set by the Company, the activation of a request procedure of special authorization for the total or partial acceptance of such a Bet will be necessary, according to the Regulations and the procedures defined by the Company.
The defined betting limits set by the Company are:
– For bets on leagues included in category LOWER LEAGUES the limit is €200 (two hundred euro)
– For all other bets the limit is €500 (five hundred euro)

 

1.10 SELECTION OF RELATED BETS

The combination of related selections for placing Bets on the same or on a different event, even if the Company accepts such a specific Bet by mistake, when the outcome of one selection affects the outcome of the other selection (e.g. the combination of MAN UTD to WIN and MAN UTD CORRECT SCORE 2-1 is not allowed in the same match, the combination of L. HAMILTON to win in the qualifiers and in the match of a FORMULA 1 event etc. is also not allowed). This regulation applies to all types of bets offered by the Company.

If such a Bet is accidentally accepted by our Company’s Bet acceptance system, the amount of the Bet will be divided equally for each reported probability.

The following are exceptions to this rule:

1. Bets where a special type of Bet with a specific odd is offered for these connected options

2. When the Company explicitly states in its regulations and in its Betting offer that the specific Bets are combined.

 

1.11 BET AMBIGUITY

The Company retains the right to consider Bets ambiguous and thereby void, even if they have been accepted by the computer of the Betting Agency, Representative, even if the Customer has received the receipt for the Bet. Ambiguous Bets are considered the Bets which have equivocal interpretation and/or have vague interpretation. The cancelled Bet is returned only after the Customer requests it. The Company will not be responsible for the identification of the Customer to return the money he is entitled to.

 

1.12 PAYOUT OF WINNINGS

The payout of the winnings will be arranged only upon presentation of the original receipt of the winning Bet-Slip which includes the authenticity code which authorizes the payout from the computer of the Betting Agency (Representative). The Company will not be responsible for the payout of winnings made in any other except the above stated way. Any other form of payout of winnings will not be accepted or recognized and/or considered valid by the Company. Indubitably, in case a shop license is interrupted/terminated, the Company is responsible for the payout of winnings.

Any Bet which has won can be redeemed within a maximum of one (1) month after the Profit Calculation Date. Any Bet not redeemed during the abovementioned month, will be considered by the Company as expired and worthless, with a few exceptions.

The winning Bet can be redeemed only at the same terminal machine where it was issued. In the event of loss, total or partial destruction or, generally, in any case that the localization and recover of a winning Bet, the claim for payment of profit and any other claim for compensation from the Company is forbidden. If the result of an event can’t be officially verified, the Company has the right to postpone any payout until the official verification. In case of winnings miscalculations, the Company has the right to make corrections before and after the payment of winnings.

1.13 MAXIMUM PAYMENT LIMIT

Each Bet is subject to maximum winnings determined by the Company. The maximum winnings for each Bet offered by the Company are indicated in the special appendix A which has been attached to the Regulations.

The maximum winnings of an accepted Bet may be smaller than the amount that is calculated in the Bet Acceptance System of the Company (which is indicated in the receipt of the coupon) and the Customer is responsible to place bets accordingly, knowing the maximum limit they can gain. In such cases, the limits stated in the Regulations always apply.

Limits which can be indicated in any official place of the Company (Coupons, website) are valid only if not stated in the special appendix A which are attached to the Regulations.

If a Bet includes selection(s) which is/are mentioned in different Betting types, then, the minimum maximum payment limit of those specific Betting types is valid for the whole Bet.

Example

A Bet with 1 football selection and 1 basketball selection is calculated with the maximum limit of the basketball selection (if the maximum payment limit for the basketball selection is smaller than that of the football selection).

All maximum payment limits stated in these regulations, apply to any Customer, or to a group of Customers who are betting together, and bet on the same of similar theme combination of selection/ selections, even if this occurs in a series of different Bets, in a series of Odds, within a few days, using different Betting Agencies, Representatives. If the Company has any indication or at its discretion,  reasonably believes that a Bet, or a number of Bets, have been placed in this way, the final payment of these combined Bets will be limited to a single maximum payment, in the way as abovementioned stated.

 

1.14 TYPOGRAPHICAL AND OTHER OBVIOUS ERRORS

In case of improper printing of the Odds, or errors on the receipts of Bets or of obvious errors in the data which has entered the Betting Acceptance System of the Company, the Company retains the right to cancel such Bets, or to accordingly, adjust such Bets to the correct Odds, even if the identification and calibration of the error takes place after the completion of the event.

Then, the canceled Bet will be returned provided that it’s requested by the Customer. The Company is not responsible for the validity of the information offered to its Customers regarding the conduction dates and starting times of the matches, points or any other information which may be considered by the Customers as important.

No mistakes made by the Customer, the Company staff or its agencies are recognized, and the control of all Bets for any winnings will be done according to and in compliance with the Regulations.

Any obvious typing mistake in the Odds recorded by the Company or any mistake in the Odds issued by the Company, which are included in the Coupons and other printed matters or documents issued by the Company, does not bind the Company. Any obvious typing mistake in the Odds issued by the Company or any mistake in the Odds of the Company, are:

· Any Odds that are at least 30% higher or lower than the average odds for that specific Bet or combination of Bets which are offered by the Betting companies in Cyprus (the ones that have a legal license to conduct Betting by the Republic of Cyprus).

· Any Odds which, compared to other similar Odds of our Company, are comparatively dissimilar. In soccer Bets for example, for some Odds to be considered similar they should, based in the relation of bets 3-Way and TOTALS X GOALS to be similar, e.g. in case we have the following options:

 

3-Way

Totals 2.5

CORRECT SCORE

1

X

2

U

O

0-0

ΜΑΝ UTD – LIVERPOOL

2.60

3.00

2.40

1.80

1.80

7.00

MAN CITY– ARSENAL

2.55

3.00

2.45

1.75

1.85

7.50

TOTTENHAM – CHELSEA

2.50

3.00

2.50

1.85

1.75

15.00

 

It is apparently clear that the Odds for the CORRECT SCORE of the TOTTENHAM – CHELSEA match are comparatively differing from the other two Odds. In this case the Company has the right to deny payment of the winnings with the specific Odds of the CORRECT SCORE of the TOTTENHAM – CHELSEA match, and pay, with logically similar Odds

· Any Odds which based on logic and mathematics are wrong, e.g. Odds which obviously give the Company a disadvantage towards its customers. The proof of the disadvantage is based on the equation M = (1/odds 1 + 1/odds 2 + 1/odds 3 +1/…) – 1. If M is smaller of 0 (negative sign) then the Company clearly has a disadvantage. The above does not apply in case that the Company advertises in official places that it is deliberately disadvantaged against its customers regarding the particular Odds.

In such cases the receipt of the bet issued by the Betting acceptance system of the Company does not bind the Company when contains wrong Odds.

The Odds of the games displayed in the teletext service or the live results service of the Company only serve informational purposes and do not bind the Company. Also, results of events which are displayed in the teletext service can only serve informational purposes and do not bind the Company.

1.15 REQUESTS AND ANOMALIES

Where there is suspicion or indication or evidence of doubt or anomaly in any event, the Company retains the right to cancel or postpone the payment of the selection which is doubted, until the completion of any investigation which can probably and possibly be carried out by the official or other responsible or appointed body or authority under which the relevant event falls.

The Company will claim criminal and contractual penalties against any Customer involved in fraud, dishonesty or criminal acts. The Company will withhold payment to any Customer whenever there is suspicion or indication for any of the abovementioned acts. The Customer will indemnify and shall be legally liable to pay the Company, on demand, all costs, charges or damages which will be incurred or will be borne or suffer by the Company (including any direct, indirect or successive damages, loss of profit and reputation) and which will be derived directly or indirectly from the fraud, dishonesty or criminal act of the Customer.

The Company retains the right to withhold payments or cancel Bets in an event, if there is evidence that the following have occurred:

1. there are questions regarding the integrity of the event

2. the Odd(s) or the Bet has/ have been exploited, forged

3. there has been a fraud, “fixed” game

Evidence for the above may be based on the size, volume or structure of the Bets which have been Bet to the Company, through any or all our betting procedures.

Any decision taken by the competent body of the sport or the competed court in a matter (if applicable) will be convincing and definitive. If any Customer owes any money to the Company or to one of our Representatives for any reason, we have the right to take it into consideration before making any payments to that Customer. Where there is evidence regarding a series of Bets where each one includes the same selection or selections, and have been bet by the same person or a consortium of individuals, the Company retains the right to cancel the Bets or to withhold the payment of profits when the results of such a research are pending.

 

1.16 REQUESTS - CLARIFICATIONS - COMPLAINTS - BETTING DISPUTES

For any requests/clarifications regarding the recording of a specific Bet, Customers should contact the Agent of the Company where the specific Bet was recorded. The Agent of the Company has the absolute responsibility to record the Customer’s Bet and the Company shall not be liable if the Customer’s Bet has not been recorded in the Bet acceptance system in the manner indicated by the Customer to the Agent.

For any complaint/betting dispute the Customer shall communicate with our Company and specifically with the Complaints Department, where he will receive detailed explanations (also verbally) regarding the procedure in which a complaint can be submitted and examined.

 

The procedure is as follows:

a) the Customer must disclose and deliver his data to the Company which will be used for correspondence regarding his complaint/Bet dispute. Provided that if necessary or required, such data may also be used in accordance with Regulation 2.8. PERSONAL DATA.

b) the Customer must formulate his complaint/Bet dispute by setting out the necessary details by filling in the relevant complaint form and sending it to the headquarters of the Company either in person or electronically, within 31 days from the completion of the event concerning his complaint. Customers will automatically receive a copy of their complaint. The Customer will also be informed about the control systems applied by the Company in order to avoid an unauthorized or unwanted disclosure of data or information related to his complaint/Bet dispute.

c) the Company will process the complaint/Bet dispute and will inform the Customer about the decision of the Company within ten days from the receipt of the complaint/Bet dispute.

Where the specific complaint/Bet dispute cannot be resolved by mutual consent, it will then be referred to arbitration under the Arbitration Law, Cap. 4 of the Republic of Cyprus unless the Betting legislation applicable in Cyprus or the regulations issued by the National Betting Authority indicate any other dispute resolution process which will prevail over arbitration.

The Customer also has the right to report his complaint to the National Betting Authority (email complaints@nba.gov.cy) by following the procedure for the submission and examination of complaints in accordance with the instructions (Decree 20/2017 – Procedure for the Submission and Examination of Complaints or any decree that may replace the above) and the regulations of the Authority.

 

1.17 MATCHES/EVENTS WHICH WERE INTERRUPTED AND/OR POSTPONED

If some event/match is interrupted before its end, the event/match shall be deemed VOID and will be paid at an Odd of 1.00 (one unit), except for selections  of the event/match which have already been decided (in whole or in part). The selections shall be deemed to have been decided (in whole or in part), when they are already lost or won based on the outcome at the time that the match/event was interrupted and the outcome could not have been different if the event/match had continued.

For instance, in football if the hypothetical LIVERPOOL-ARSENAL match was interrupted at the 60th minute and the outcome was 0-0, then all Bets that have not been decided, such as the Match Winner prediction selection (FULL TIME RESULT), shall be void, except for any other selection that has already been decided such as the HALF TIME BET selection that has already finished (result X).

In this case, those who had bet X on the half time result (tie) win and those who had bet on the half time result 1 or 2 lose, because if the match continued, the result of the Bet would not change. Those who had bet on the Match Winner prediction selection (FULL TIME RESULT), will get their money back because if the match had continued, then the result could have changed.

An event/match which is interrupted is not considered to be a completed match if its duration is completed for any reason on another day than the usual day that the match had taken place.

This does not apply to Tennis matches. Bets on Tennis matches are cancelled only if they are not continued and are not completed until the end of the championship for which they are competing.

Results given by various other Bets (of other companies) or by other companies for postponed matches after a draw are not valid (Pools).

Matches/events that were scheduled to take place on a specific day and have been postponed shall be considered void if bets had been placed on them as shown on a Betting Slip of the Company, before their postponement by the Company is finalised. However, if bets are placed on these matches/events after the Company changes their date and the Betting Slip states the new date on which they will be conducted as the new date, then this selection shall be valid as usual.

1.18 REVERSAL OF HOME GAMES, NEUTRAL PITCHES, OWN GOAL, REGULAR MATCH DURATION, NAMES OF TEAMS

When a match is played on the other side’s field than the one indicated on the Coupon issued by Company, the match will be VOID unless it is a match played in a neutral court. If a team has a different opponent than the one mentioned on the Coupon, then the match is again void. For betting purposes, when a match is played on a neutral pitch, the team on the left will be counted as the home team (HOME).

A neutral field for Betting purposes is always the result of a penalty of the home team. In any other case, the field is not neutral, unless the competent federation under which the specific game is conducted designates a neutral stadium for the match in question (final game of the championship, etc.). The selection of a match played in a neutral field is VOID, unless the fact that the match will be played in a neutral field is stated in the brochures containing the events and odds.

The Company is not obliged to indicate, in its brochures of events and odds, whether a match is held in a different field than the field of the home team but is not considered by the competent authorities as neutral.

Nevertheless, if the Company mentions the field of the home team in its brochures of events and odds, it does not mean that it considers it neutral.

If a team selects a specific field (other than its home field) for a number of matches for a variety of reasons, this is not considered neutral.

Regarding Bets on goal games, each own goal counts for the opposite team and not for the one that scored it.

From time to time, there are matches/events (friendly games, youth games, e-sports Football or other events) of any sport, which are scheduled to last more or less or at different times (halftime/periods) than their usual regular duration (in the championships in which they participate). In such cases, if the Company does not specify the correct duration in its Betting offer, then the Bets on these matches will be cancelled except in the case of football matches where the following will apply:

Matches/events that last 90 or 80 minutes and have some differences will be valid and will be settled as follows:

– 90 minutes of scheduled play (in which there are more than 2 half times and each half lasts for a period of time that is not 45 minutes, e.g. 3 half times lasting 30 minutes).

Bets (before the start of the match but also during Live Betting) of regular duration will be considered valid. Half time Bets (before the start of the match but also during Live Betting) will be considered void.

– 80 minutes of scheduled play (in which there are more than 2 half times and each half lasts for a period of time that is not 40 minutes e.g. 4 half times lasting 20 minutes).

Bets (before the start of the match but also during Live Betting) of regular duration will be considered valid. Half time Bets (before the start of the match but also during Live Betting) will be considered void.

– 80 minutes of scheduled play (in which there are more than 2 half times and each half lasts for a period of time that is not 40 minutes).

Bets (before the start of the match but also during Live Betting) of regular duration will be considered valid. Half time Bets (before the start of the match but also during Live Betting) will also be considered valid.

Otherwise, where the regular duration of the match is not 90 or 80 minutes and this has not been clarified by the Company from the start, the match shall be deemed void (VOID) and the bets placed thereon will be paid at an Odd of 1.00 (one unit).

The Company shall not be liable and is not obliged to inform its customers about the correct schedule of games. It is the responsibility of the customers to know the correct schedule of games before Betting.

The match referee is responsible for deciding when a half time or/and the game ends. The Company shall not be liable if the full allotted scheduled time (injury time or other) is not played after a decision made by the referee. Differences regarding the scheduled playing time will not be a reason for cancelling the Bet.

 

Example

At a 90 minute game the referee decides to whistle the end of the regular time of the match after 85 minutes. For the purposes of Bet settlement, the game is considered to have covered the full duration of the match according to the referee and will be settled like a normal game according to its end result.

At a 90 minute game with two 45 minute halves the referee decides to whistle the end of the 1st half after 40 minutes. For the purposes of Bet settlement, the game is considered to have covered the full duration of the 1st half according to the referee and will be settled like a normal game according to this result.

The Company shall not be liable if a mistake or omission is made regarding the name of the team/player/contester. If the name of a team is entered incorrectly and the interpretation is ambiguous or different from the actual one, then the specific team selection is void (VOID). If the name of a team is misspelled and the interpretation is ambiguous, then the specific team selection is valid. Examples:

1. If a match is held in the Under-20 Youth Championship which is mentioned in the offers provided by the Company and the match is shown and offered in the system as ENGLAND – FRANCE (without writing U20 next to the name) the selections regarding the match will be usually valid.

2. If a match is held for a championship in England and the match is mentioned and offered in our system as MAN UTD – LIVERPOOL, while for advertising or other purposes LIVERPOOL has changed its name for the specific season and is officially listed in the championship with the name of the advertiser and not LIVERPOOL, the selections regarding the match will be valid.

3. If a match is held within the course of any championship which is mentioned in the offers provided by the Company and the match is spelled wrong when mentioned and offered by the system but this spelling error does not affect the actual interpretation of the name of the team that is mentioned, then the selections regarding the match will be valid, e.g. if the match held within the course of a championship in England is mentioned and offered by our system as MAN UTD – LIVERPOOL M or MAN UTD – LIVERPOL, it will be valid as usual.

4. There may be teams with the exact same name in the computerized system of the Company, but it is shown clearly that they are competing in different championships. In such cases the Customer is initially bound by the selection of the event and not by the name of the team. E.g. it may be that the computerized system of the Company mentions BARCELONA as competing in the Men’s championship but also mentions BARCELONA as competing in the Women’s championship. The Customer is then obliged to make sure that his Bet correctly states the event for which he wants to place a bet on.

5. In the case of Ante Post Bets, if a Bet is placed on a team whose name is changed during the match/event, the Bet selections regarding that team will be valid as they relate to the same team to which the Bet referred at the time that it was placed and not to a new team that was created later.

1.19 CUSTOMERS’ RESPONSIBILITY

By submitting the Bet-Slip to make a Bet, the Customer irrevocably declares that they have read, understood and fully accepted the Regulations of the Company completely, as these are posted in our official places, and acknowledges that the acceptance of the Bet-Slip is made under the condition that it is checked and the ascertainment of his agreement with the Regulations and announcements of the Company, after notice and approval of the National Betting Authority.
All the Customers are obliged to check that their Bet-Slips have been clearly completed based on their predictions and instructions. For this reason, the Customer is responsible for the correctness of their receipt.
The Company does not recognize any mistakes made by the Customer, the staff of the headquarters or the Company’s Representatives, and the checking of all Bets on any winnings will be made in accordance with the Company’s Regulations.
After the insertion of all the Bets in the Bet acceptance system of our Company through the Representative are subject to their validity under the Company’s Regulations. In the event of non-compliance with these Regulations on a specific Bet-Slip, the Company has no legal responsibility towards the Customer.

 

1.20 AMENDMENTS OF REGULATIONS

The Company retains the right to make amendments to the Regulations and to issue new ones with a relevant announcement after the National Betting Authority is informed and approves it. Any previous Regulation of the Company is considered void, as a new Regulation has been issued by the Company which replaces the previous Regulation after the National Betting Authority is informed and approves it. The Company does not bear any responsibility if an Authorized Representative does not have the Regulations posted in their shop, in Greek, Turkish and English, in the licensed premises, or if any Regulation which has been issued after the approval of the National Betting Authority, and has been sent to the Authorized Representatives, was not brought to the attention of the customers. Regulations which are recorded on the Coupons issued by the Company automatically form part of the official Regulations of the Company, after the National Betting Authority is informed and approve it.

 

1.21 TECHNICAL PROBLEMS

The Company does not bear any responsibility if, due to technical problems, it was impossible to validate a Bet.

 

1.22 APPENDIX A

All types of betting offers are described in Appendix A, as well as their maximum payment thresholds. Appendix A forms part of the Regulations of our Company.

APPENDIX Α

 

1.23 BETS WITH COMBINED SELECTIONS

The Regulation is referring to the following bets

First Goalscorer And First Goal Interval, Last Goalscorer And First Goal Interval, Anytime Goalscorer And First Goal Interval, First Goalscorer And Correct Score, Last Goalscorer And Correct Score, Anytime Goalscorer And Correct Score. In case the Company offers bets, which are part of a combination of two or more selections/ types of bets, their settlement is realized after all parts of the combined bet have taken part or have been conducted normally.  In case a part of the selections/ types of bets of the combined bet haven’t taken part or haven’t been conducted, then regardless of the results of the remaining selections/ types of bets of the bet, the combined bet is void. Moreover, in case part of the selections/ types of bets of the combination has taken part but after the result was judged for part of the bet and/ or the whole bet, then regardless of the result of part of the selections/ types of bets of the bet, the combined bet is once again void.

E.g. in the case of combined bets

FIRST GOALSCORER AND CORRECT SCORE: RONALDO AND 3-2 CORRECT SCORE, if RONALDO doesn’t take part, then the combined bet is void, regardless of the result of the match.

FIRST GOALSCORER AND CORRECT SCORE: RONALDO AND 3-2 CORRECT SCORE, if RONALDO entered the match after the 1st goal was scored (that is, he participated after the FIRST GOALSCORER bet was judged) then the combined bet is void regardless of the result of the match.

FIRST GOALSCORER AND CORRECT SCORE: RONALDO AND FIRST GOAL INTERVALS 11-20, if RONALDO entered the match after the 1st goal was scored, which could have been scored even between the 11th and 20th minute (that is, he participated after the FIRST GOAL INTERVALS bet was judged) then the combined bet is void, regardless of the result of the match.

 

1.24 PROCESS OF «EARLY BET CASH OUT» («CASH OUT»)

The Cash Out function is the function in which the Customer has the ability to settle and redeem his Bet prematurely (before and regardless of the final outcome), whereby the Company will offer to give him part of the winnings he would have received according to his Bet, provided that his Bet was winning at the time of the Cash Out request.

Procedure for requesting a cash out

The Customer places his Bet in the Licensed Agent’s premises. The Agent or the authorized personnel of the Agent validate this Bet in the Company’s approved Betting system which issues the betting slip which is delivered to the Customer.

If the Customer wishes to use the Cash Out function, he must request, verbally and/or electronically by scanning the QR code (two-dimensional barcode) the cash out from the Agent or the authorized staff of the Agent or the Company. The Agent or the authorized staff of the Agent or the Company will check the Company’s approved Betting system if the Cash Out option is available for the specific Bet.

(a) If the Cash Out option is available then the Agent or the authorized staff of the Agent or the Company will inform the Customer of the Cash Out amount offered by the Company for his Bet.

If the Customer accepts the Cash Out amount offered, then the Agent or the authorized staff of the Agent will record the Customer’s intention to Cash Out his Bet in the Company’s approved Betting system. If the Customer’s Cash Out request is made electronically, then the Customer’s intention to Cash Out his Bet will be automatically recorded in the Company’s approved Betting system.

·  If for any reason during the procedure described above, the Cash Out amount offered by the Company for the Cash Out of the Bet changes or there is no possibility for Cashing Out the Bet, then the Cash Out process cannot be completed, and the Agent or the authorized staff of the Agent or the Company will inform the Customer who will in turn decide whether he wants to request a Cash Out again later.

·  If the Cash Out amount offered to the Customer is the same as the amount offered initially to the Customer, the Agent or the authorized agent of the Agent or the Company will validates the Cash Out and the Agent or the authorized staff of the Agent will pay the Cash Out amount to the Customer and will also give him the receipt for the payment made to him which will be issued by the Company’s approved Betting system.

1. b) If there is no possibility for the Customer to Cash Out his Bet, the Agent or the authorized staff of the Agent or the Company will inform the Customer.

The rules governing Cash Out are as follows:

1. The Cash Out function is available for select Betting events both before as well during. The Company expressly advises its Customers not to place Bets based on the assumption that a Cash Out option will be available at a later time for the Bet they have placed. The Cash Out function can be used on all types of bets (single, multiple bets and systems) unless a Bet includes at least one option that is not offered for Cash Out. The Company does not guarantee that the Cash Out function will be available for each betting option even if it has been offered for the same event or for the same type of bet in the past. The Company reserves the right, without the obligation to justify its decision, to accept or deny a Cash Out request submitted by a Customer.

2. From the moment that a Cash Out request is submitted and until it is accepted, there is a reasonable period of certain seconds, during which the Cash Out amount offered by the Company to the player cannot be changed. After this reasonable period of time, the Cash Out amount offered to the player by the Company may be changed and cancelled due to a change in the Odds offered, such as for instance in the following cases: change of Odds by the Company, scoring of a goal, termination or postponement or cancellation of a Betting event, etc.

If the Cash Out amount that is offered changes immediately after the Customer’s request and before the Cash Out is completed, then the Cash Out will be blocked and may not be completed unless the Customer accepts the change of the Cash Out amount that is offered.

3. If the request for Cash Out is successful, then the Bet will be settled immediately and the actual final outcomes of the relevant matches will not have any effect on the Cash Out amount. The Cash Out amount offered at any time is the total amount that will be refunded to the player if the Cash Out request is successful.

  1. The Company reserves the right to withdraw the Cash Out offer (even if it was offered) at any time for any Betting events, before and during.

  2. The Company is not responsible if the Cash Out function is not available for technical reasons. During this time, all Bets will be valid as originally placed.

  3. If a match is interrupted but the Cash Out process took place before the interruption, then the Cash Out amount will apply and not the possible refund of the money for this Bet. If the Cash Out took place after the interruption, then the Company reserves the right to cancel the specific Cash Out.

If a Cash Out settlement of a bet is accepted following an error in the Cash Out offer during the course of live betting (e.g. misinformation about the match, cancellation of a goal, change of decision due to VAR), then the Cash Out settlement of the bet will be cancelled and the Company will make a new Cash Out offer, if possible, to the Customer if he so requests. If the Customer does not make a new Cash Out request, this Bet will then be settled according to the corrected odds of the Company.

7. If a Cash Out settlement of a bet is accepted due to a typographical or other obvious error (Rule 1.14), then the Cash Out settlement of the bet will be cancelled and the Company will make a new Cash Out offer, if possible, to the Customer if he so requests y. If the Customer does not make a new Cash Out request, this Bet will then be settled according to the corrected odds of the Company.

8. The Company will not accept any request by a Customer for the reversal or cancellation of a successful Cash Out.

9. If a Cash Out request is accepted by the Company when the outcome of the relevant Bet has already been determined, the Company reserves the right to cancel the Cash Out. Furthermore, the Company reserves the right to cancel and claim back any amounts paid for Cash Out if there are suspicions of abuse of the Cash Out function.

10.Bets already accepted for Cash Out can only be cashed out at the shop of the licensed Agent where the Bet was originally placed.

 

1.25 USE OF VAR

1. Where the use of the VAR is requested, the fact that led to the referral to the VAR will be considered, for the purposes of these Regulations, to have occurred in real time (and not at the time specified in the decision). For example, someone selects the option for a goal to be scored at the end of the ten minutes from 20:00 to 30:00 and the goal is scored at 28:36 and at the same time the assistant referee indicates offsite. If a VAR is used and the goal is considered normal, the goal time will be considered to be 28:36 and the bet will be considered won.

2. If we have settled a Bet and, due to a subsequent decision by a VAR, such settlement is found to be inaccurate, we reserve the right to reverse the settlement (provided that the VAR’s decision occurred prior to the completion of the match or other schedule related to the Bet). If we accidentally accepted a Bet during a VAR’s review, we have the right to cancel it.

3. Bets placed between the occurrence of an event leading to a VAR’s revision and the relevant decision of a VAR will be considered void unless:

·  the VAR’s review (and his subsequent decision) did not ultimately change the original decision.

·  the VAR’s review (and his subsequent decision) amended the original decision but did not substantially affect the specific Bet (e.g. if the event being reviewed by the VAR is not related to the outcome of the specific Bet). All Bets which are not substantially affected by the VAR’s revision (and his subsequent decision) will apply.

·  For the settlement of Bets, it shall be deemed that a VAR has been used if this is understood by the referee’s gestures (e.g. gestures or interruption of the match for reviewing the incident) and/or the use of VAR is confirmed by the match report issued by the official body in charge of each event which is ultimately responsible for supervising the specific match. Where it is not clear whether the VAR was used due to lack of televised coverage and/or conflicting reports, the Company will settle the Bets based on the information it has from its providers, or from any reliable online or offline source.

 

1.26 ANTE POST BETS

For the Top Scorer selections, the final outcome is considered to be the outcome after the championship ends, including play offs or other qualifying matches, if any. If there is a final tie of 2 or more winners where there is no criterion concerning the winner (e.g. play offs or qualifying matches), Regulation 2.1 DEAD-HEAT will apply.

If the championship is interrupted following an incident of force majeure or following a decision of the competent federation / authority and does not continue, all Bets on the teams participating in the specific championship will then be considered void (VOID) and will be paid with an Odd of 1.00 (one point) (regardless of whether the competent federation / authority decides who will be the winner of the championship), except for selections regarding the championship which have already been decided (in whole or in part). The selections are considered to have been decided (in whole or in part), when they are already lost or won based on the scoring at the time the event was interrupted and there would have been no change in the outcome had the championship continued.

If a team / player participates in a championship and does not complete all of its/his matches following its/his decision or following a penalty, then all Bets concerning the team / player will be considered lost, except for the selections which have already been decided (in whole or in part). The selections are considered to have been decided (in whole or in part), when they are already lost or won based on the score at the time the team / player withdrew and there would have been no change in the outcome had the championship continued.

For the Top Scorer selections, only the goals / points scored in the specific championship for which a Bet is placed will be counted, regardless of the team to which the Scorer refers. The team next to Scorer’s name is for informational purposes only and will not be binding on the Company or the outcome. The goals of the First Scorer selection do not include any own goals that can be scored by the same player or another player, as well as goals that will be scored from any penalty shootout in any match after extra time. In case of a tie of 2 or more players, Regulation 2.1 DEAD-HEAT will apply.

For all ANTE-POST bets, regulation CONNECTED BETTING 1.10 shall apply.

S P E C I A L R U L E S – C L A R I F I C A T I O N S

 

2.1 DEAD – HEAT REGULATION

In the case that an event, where only one winner is taken into consideration and which is completed with more than one winner, (all the winners are tied with equal amounts/ points share the victory), the DEAD HEAT Regulation will be applied.

In the case of DEAD HEAT, the selection (which has been bet and has won along with the other selections) is considered won and lost by half, and is therefore settled with full Odds and half the stake amount.

 

Example:

If there is a Bet worth 10 euros with:

Messi first scorer in Spain with Odds of 10.00

If Messi wins but ties with another player, total of 2 tied players, then the gained amount is calculated as follows:

Stake amount/ 2 lines = 5 euros X Messi 10.00 – 50 euros

In the case that 3 contestants share the first place, the selection is considered won by a third and lost by two thirds and is settled with complete odds and a third of the stake amount.

 

Example:

If here is a Bet worth 12 euros with:

Messi first scores in Spain with Odds of 10.00

Then the gained amount is calculated as follows:

Stake amount / 3 lines = 4 euros X Messi 10.00 = 40 euros

In case there is a multiple Bet with DEAD HEAT Odds, the Bet is settled accordingly with the contestants who share the winner’s position.

 

Example:

If there is a triple bet worth 18 euros with the following selections:

Messi first scorer in Spain with Odds of 10.00

If Messi wins but ties with 2 other players, total of 3 tied players,

Rooney first scorer in England with Odds of 12.00 (ties with 1 other player, total of 2 tied players)

If Rooney wins but ties with 1 other player, total of 2 tied players,

Higuaín first scorer in Spain with Odds of 20.00 (ties with 2 other players, total of 3 tied players)

If Higuaín wins but ties with 2 other players, total of 3 tied players,

Then the gained amount is calculated as follows:

Stake amount / 18 lines = 1 euro X Messi 10.00 X Rooney 12.00 X Higuaín 20.00 = 2400 euros of winnings

 

2.2 RESULTS WHICH HAVE CHANGED AFTER THE END OF THE EVENT

The results of an event are those results formed after the end of that event (either normally or after an interruption). Subsequent decisions by a relevant sport body/ bodies, which change the result of an event, won’t be taken into consideration for betting purposes.

 

2.3 DISAGREEMENTS

In the case of disagreements regarding the outcome or result of an event, where applicable, statistics which are offered by the supplier of our Live Betting service will be used for settlement purposes, unless there is undeniable evidence that the statistics of the supplier of the service are incorrect. Where no statistics are offered by the supplier of the service, televised evidence will be used, in order to support the settlement of the Bets. If for any reason, televised evidence isn’t available, independent evidence will be used and we will settle the Bet according to the official resources/websites of the equivalent organization.

 

2.4 SPECIAL REGULATIONS FOR THE LIVE BETTING

Where applicable, the statistics provided to us by the supplier of the Live Betting service will be used for settlement purposes, unless there is undeniable evidence that the statistics of the supplier of the service are incorrect. Where no statistics are offered by the supplier of the service, televised evidence will be used, in order to support the settlement of the Bets. If for any reason, televised evidence isn’t available, independent evidence will be used and we will settle the Bet according to the official resources/websites of the equivalent organization.

Any doubt regarding the result, must be recorded and reported to the Company before 5 days have elapsed since the end of the event.

Under no circumstances will there be refunds or cancellation of Live Betting Bets.

Bets for specific events which the Company accepted after their judgement will be considered void and will be paid with Odds of 1.00 (one). If a Bet is placed with incorrect Odds due to the delayed coverage of the ‘live’ event, resulting in a team or selection to acquire a clear advantage, it will be cancelled with Odds of 1.00 (one) regardless of whether it wins or loses.

In the case of printing errors, mistakes on the receipts or obvious errors in the entering to the Bet acceptance system of the Company, the Company has the right to consider the Bets as void, or to calculate the correct Odds even if the error is discovered after the end of the match.

In the case that during a Live Betting a goal is scored or there is a card or a penalty is performed, and the market continuous to remain open for bets and a bet is accepted, we have the right to cancel it.

In the case that during Live Betting the market opens with an omission of scored goal or red card, and the Bet is accepted, we have the right to cancel it, even if the error is discovered after the end of the match.

In the case of typographical and/ or other obvious mistakes during Live Betting, regulation 1.14 is applied.

In the case of matches who are interrupted during Live Betting, regulation 1.17 is applied.

 

2.5 SAFER GAMBLING

Betting constitutes fun for adults and it is not a way or somebody to make money. Don’t provoke your luck. Bet only what you can afford to lose. If you believe that you have a gambling addiction problem, consult the mental health services of the Ministry of Health by calling 1454 and the Counseling Center “Perseas” («Περσέας») at 1456 if you are an adult up to 22 years of age. Otherwise, talk to the Company or its intermediaries, and think about withdrawing from the bet.

 

2.6 TRANSLATION OF THE REGULATIONS

The Company must send its licensed Authorized Representatives, Regulations translated into Greek, Turkish and English, which have been translated by the Press and Information Office and/or by professional translators following approval by the National Betting Authority, so that they may be posted in licensed premises, as foreseen by the Betting Law of 2019, as amended or replaced. Only the meaning of these Regulations in the Greek language in which they were originally drafted, will be legally binding for the Company.


2.7 PROCEDURES AGAINST MONEY–LAUNDERING

The Company and its intermediaries are using procedures against money–laundering and terrorism combating and suspicious transactions will be reported to the competent authorities.

 

2.8 PERSONAL DATA

a) Collection of Personal Data

All Personal Data of customers which are collected for any purpose are protected by the respective legislation on Personal Data of the Country.

Our Customers’ Personal Data will be collected:

·  for the development and management of new products and services of our Company, through the creation and dispatch of promotional      material

·  to better understand how our Customers use our products and services in order to improve the provision of our products and services

·  to be able to respond to any Customer complaints

·  to prevent, detect, investigate and report a crime (financial or otherwise) or illegality in which the Customer may be involved

·  for the correct and effective observance of the laws and regulations that govern our Company according to its capacity as a licensed       Betting Company

·  to ensure corporate governance and compliance with all legal and regulatory obligations (AML, GDPR, etc.).

 

We may process Customer Personal Data only:

·  If this is necessary in order to fulfil any contract that we have with the customer

·  If required by a legal obligation

·  If the customer has consented to the processing

·  If this is required for reasons concerning our legitimate interests

·  If this is required for reasons of public interest

 

The procedures followed by our Company regarding the collection and processing of Customer Personal Data are described in detail in our Company’s Privacy Policy which is posted on our official website at http://www.betathlon.com.cy/ at the section “Privacy Policy”.

It is our policy to retain Customer Personal Data only for as long as this is necessary for the purpose for which it was collected, in accordance with the principles of data minimization and limitation of the storage period. For all the above reasons, the Personal Data of our Customers will be kept for at least five (5) years from the date of their collection. It is noted, however, that the Company may not delete any of the Customers’ Personal Data, unless the 5-year period has elapsed, and the approval of the National Betting Authority has been obtained in advance. Furthermore, in some cases, specific Customer Personal Data can be kept for longer than this five (5) year period because of possible legal obligations, legal interests, etc. Such cases could relate to:

·       Money laundering

·       Taxation

·       Player Protection

·       Civil law

·       Criminal law

·       Any other legal issues

b) Disclosure of Personal Data

We will not assign and/or disclose our Customers’ Personal Data to any third party/entity. Nevertheless, we reserve the right to disclose our Customers’ Personal Data to third parties:

1) If we are required to disclose or share our Customers’ Personal Data in order to comply with any legal or regulatory obligations, to enforce our terms and conditions and/or our regulations or to protect our rights, property and our safety as well as the safety of our customers or third parties.

2) If we need to cooperate with law enforcement services and other competent services where, in our estimation, the disclosure of Personal Data is necessary or related to any investigation of fraud or other illegal activity.

In particular, these authorities may be:

The National Betting Authority

Sports Governing Bodies (e.g. FIFA, IOC, TIU)

Anti-Money Laundering (AML) Organizations

Counter-Terrorism Financing (CTF) Organizations

Law enforcement agencies (Police, Courts) of any country that may request such data from us.

Provided that the National Betting Authority will be informed in all the above cases.

BETATHLON LTD’s GENERAL BETTING RULES

 

Explanation of terms

In these regulations, unless the context requires otherwise, all terms and terminology will be interpreted and shall have the meaning given to them by the Betting Law of 2019.

“General Regulations”: These are the regulations issued by the “Company” which govern the way in which betting is carried out between the “Company” and its Customers.

“Company” – means Betathlon Ltd.

“Law” – means the Betting Law of 2019 and/or any other law that arises which regulates Class A and/or Class B bets and the regulations issued thereunder from time to time.

«Customer» – A person who has participated in the Bets offered by the Company and to whom at least one Betting Slip was issued.

«Odd» – means the price offered by the Company for any particular event.

This price, when multiplied by the value of the unit of the bet, results in the winning amount of the “bet”.

«Coupon» – Description of the events offered by the Company for placing bets, which are published in a printed or electronic form for betting purposes and for the information of the public.

“Bet” – The written agreement between the Company and the Customer which includes the betting options, the date on which the bet is carried out, the «Odds» of these options, the amount of the bet and other details. This agreement is subject to the regulations of the Company.

«Bet acceptance system» – the computer system approved by the National Betting Authority with which the “Company” has the license to accept bets via computer within the premises licensed by the National Betting Authority.

«Betting Slip» – printed by the Company’s terminal which describes the Bet and which the Customer receives as proof. The «Betting Slip» includes information about the betting shop of the Company’s where it was placed, the unique identification code, the events selected by the Customer, the times of their conduct, their Odds, the description of the Bet type, the bar code and other details foreseen in the guidelines of the National Betting Authority and which is approved thereby. The «Betting Slip» is the only contract between the “Company” and the “Customer” that proves its existence and ownership by the “Customer”.

«Regulation» – This text which describes the general terms and conditions governing the conduct of betting between the Company and its Customers, as well as additional conditions contained in the Betting Slips, in the Coupons and in the announcements  posted on the Betting Shops which are licensed by the Company or announced through the press or electronic means which constitute official premises of the Company such as teletext or websites. The regulations enter into force following their approval by the National Betting Authority.

«Agent» – an authorized natural or legal person licensed by the National Betting Authority which provides betting services on behalf of the Class A recipient within a licensed establishment, following the conclusion of an agreement between the two parties – between the Class A recipient and an authorized representative.

“Date of profit calculation” – the time at which a “Bet” is defined and recognized as won.

‘Live Betting’ – a “Bet” on events which are underway/in progress.

GENERAL

· EFFECTIVE DATE OF REGULATIONS

The following Regulations apply as from the 09-05-2021 following the approval of the National Betting Authority and govern all Bets accepted by the Company, regardless of whether the Customer was informed about them or not. However, in case of a dispute, the Company will try to resolve Customer complaints directly with the Customers. The Customers of the Company must read, accept and follow the Regulations before depositing their Bet. Owning a “Betting Slip” issued by the Company implies what is stated and on the betting slip itself, i.e. that the Customer recognizes and accepts the Regulations set out and which he may consult at the Betting Agent (Agent) or in any other official area of the Company.

· WORKING HOURS

The lawful activities of Betting Agents (Agents) may take place only during the specified working hours according to the Company. The Company reserves the right to cancel, if it so wishes, any Bet played after the opening hours of its head offices, even if the Bet had been accepted by the computer and the relevant betting slip had been printed. The working hours of the Company are announced on the official premises of the Company and it is noted that they must comply with the opening hours of general stores in accordance with the Regulation of Store Operation and the Conditions of Employment of their Employees, Law of 2006 (155(I)/2006) as amended.

· PROHIBITION OF THE ACCEPTANCE OF BETS

It is strictly forbidden to accept Bets by persons under 18 years of age.

· VALIDITY OF ACCEPTANCE OF BETS

No Bet is acceptable and/or valid before the Customer has in his hands a valid proof, the Betting Slip, which is subject to the Regulations of the Company. The Company reserves the right to refuse to accept all or part of any Bet, the moment it is offered.

Bets placed through the Company’s terminals are accepted only if they have been submitted according to the generally approved betting procedure of the Company. No other Bet acceptance procedure is allowed unless it is approved by the Company. Only Bets registered in the computer records of the Betting Shop and, by extension, in the computer files of the Company will be validated and accepted. The Customer is required to check that the Bet printout from the computer corresponds to the requested Bet. If it does not correspond, the Customer must request the cancellation of the Bet.

·CANCELLATION OF BETS

The Customer may request the cancellation of his Bet within 5 minutes of its printing. However, if a game included in the Bet has started before this time has elapsed or has options the Odds of which have been changed, then these Bets cannot be cancelled without the approval of the Company.

There can be no cancellation in respect of Live Betting.

Cancellation of Bets which do not involve void matches or games or Odds that have changed may only be requested in the following cases:

· If due to a mistake in the computer of the Betting Shop/Agent, the Bet was not registered.

· If the computer does not print a receipt.

If more than 10 minutes have elapsed from the time the Bet was accepted, the cancellation request has to be received by the Company’s staff, by email or fax, before the start of the first event of the Bet. The Company has every right to refuse to cancel any Bet.

· TIMING OF ACCEPTANCE OF BETS

The Company reserves the right to declare as void any Bet/selection reaching its network, conveyed by a Betting Shop (Agent), if it was entered, either by mistake or due to an error of the Company’s Betting System, after the start of the event to which the Bet/selection refers. The same applies to Live Betting in case a Bet/option is registered in the system of the Company after its completion.

Predictions for events not carried out or postponed for any reason, shall be deemed VOID in the Betting Slip regardless of whether the match takes place the next day or any other close day.

The Odds of the above predictions for the purpose of profit calculation are 1.00 (1 unit).

The date and starting time of an event is the date and time that the event actually begins and not the start date and time advertised by the Company.

When a Bet comprises several selections of events, and one or more of the events to which it refers, is already underway or has finished at the time the Bet is received by the Company, the selection(s) are calculated with odds of 1.00 unit.

The remaining selections are valid and will be recognized as such as long as they meet the minimum requirements of the options that render the Bet valid.

Example 1

Bet (PREMATCH) €10 Total of 5 teams provided that a minimum of 3 selections are acceptable.

JUVENTUS

MILAN

INTER

ROMA

FIORENTINA

If the JUVENTUS and MILAN match has already begun when the Bet was accepted by the Company, the Bet will be deemed to be a Bet of 3 teams worth €10, with JUVENTUS and MILAN rated at the Odd of 1.00 unit.

 

Example 2

Bet (PREMATCH) €10 Total of 3 teams provided that a minimum of 3 selections are acceptable.

JUVENTUS

MILAN

INTER

If the JUVENTUS match has already begun when the Bet was accepted by the Company, the Bet will be void because the other two teams do not complete a regular Bet in accordance with the Regulations.

 

Example 3

Bet (PREMATCH) with a Cyprus football team – €10 Total of 6 teams provided that a minimum of selections are acceptable according to section 22 of P.I. 102/98 (see 1.8).

JUVENTUS

MILAN

INTER

ROMA

FIORENTINA

ΟΜΟΝΙΑ

If the JUVENTUS and MILAN match has already begun when the Bet was accepted by the Company, the Bet will be deemed to be a Bet of 4 teams worth €10, with JUVENTUS and MILAN rated at the Odd of 1.00 unit.

 

Example 4

Bet (PREMATCH) with a Cyprus football team €10 Total of 4 teams provided that that a minimum of selections are acceptable according to section 22 of P.I. 102/98 (see 1.8).

JUVENTUS

MILAN

INTER

OMONIA

If the JUVENTUS match has already begun when the Bet was accepted by the Company, the Bet will be void because the other three teams do not complete a regular Bet in accordance with the Regulations.

· RECORDING, VALIDITY OF BETS

Every Bet validated by the Company will be registered in the general archive of the Company and for security reasons also in a second archive, called ‘security archive’. The Odds applicable at the time the Bet is registered are the odds based on which the potential winnings will be calculated. When the winnings are calculated, only the content of the receipt in the archives held in the Company is valid. If the receipts of the Customer have different data than those stored in the archives of the Company, the Company reserves the right to consider as valid only the data contained in its security archives. It is noted that if the above happens, the Company shall have an obligation to adequately justify the event.

Any details contained in the receipts that a Customer holds concerning the minute when the match is carried out (if the Bet is carried out during Live Betting matches) at the time the Bet was placed, shall not be binding on the Company.

· DETAILS OF ACCEPTANCE OF BETS – CHANGES OF ODDS

All betting selections, to be considered eligible for placing bets (either alone or in combination with others), must meet the minimum number of bets attributed to them and recorded in the Company’s Bet acceptance system. If the minimum number of selections is not met, then the Bet is not accepted. Whenever the Company deems appropriate, it has the right to change the minimum number of selections with which a bet can be placed either alone or in combination with other selections. According to section 22 of P.I. 102/98, where football bets are concerned, a Bet placed on the outcome of matches between Cypriot teams either in the territory of Cyprus or abroad shall be permitted only when placed in combination with the outcome of matches of at least three other foreign teams.

The Company reserves the right to change any Odds at its discretion. The actual Odds for any selection always remain the Odds at the time of validation of the Betting Slip unless it is a typing error (see Regulation 1.14). For this reason, Customers are urged to check their Betting Slips very carefully. Even though the Company tries to inform its Customers about changes in the Odds, it shall not be deemed liable for cases in which it failed to do so for any reason.

· APPROVAL OF BETS

If the Betting Shop/Agent receives requests for Bets that exceed one or more of the prescribed betting limits set by the Company, it will be necessary for the person in charge to request a special authorization for the total and/or partial acceptance of such Bet, in accordance with the Regulations and the procedures prescribed by the Company.

The prescribed betting limits set by the Company are as follows:

· For bet categories included in the LOWER LEAGUES category, the limit is €200 (two hundred euros)

· For all other bets, the limit is € 500 (five hundred euros)

· SELECTION OF RELATED BETS

The combination of related selections for placing Bets on the same or on a different event, even if the Company accepts such a specific Bet by mistake, when the outcome of one selection affects the outcome of the other selection (e.g. the combination of MAN UTD to WIN and MAN UTD CORRECT SCORE 2-1 is not allowed in the same match, the combination of L. HAMILTON to win in the qualifiers and in the match of a FORMULA 1 event etc. is also not allowed). This regulation applies to all types of bets offered by the Company.

If such a Bet is accidentally accepted by our Company’s Bet acceptance system, the amount of the Bet will be divided equally for each reported probability.

The following are exceptions to this rule:

a) Bets where a special type of Bet with a specific odd is offered for these connected options

b) when the Company explicitly states in its regulations and in its Betting offer that the specific Bets are combined.

· UNCLEAR BETS

The Company reserves the right to consider Bets as unclear and therefore void, even if they have been accepted by the computer of Betting Shop/Agent, even if the Customer has received the Betting Slip. Unclear Bets are considered to have an ambiguous interpretation. The cancelled Bet is then returned, at the request of the Customer. The Company is not responsible to locate the Customer to return the money to which he is entitled.

· PAYMENT OF WINNINGS

The payment of the winnings will be settled only by presenting the authentic Betting Slip which includes the authentication code and authorizes payment from the computer of the Betting Shop/Agent. The Company shall not have any responsibility in case of payment of profits in any way other than the above. Any other form of payment of winnings shall not be accepted nor recognized and/or shall not be valid for the Company. Provided that in cases where any license in respect of any premises expires or is terminated, then the Company shall be liable to pay the winnings.

Any Bet won can be cashed in up to one (1) month after the Profit Calculation Date. Any Bet not cashed in during the period of one month mentioned above, will be considered by the Company to be expired and worthless, except in certain special cases.

The winning Bet can be cashed in only by the same terminal from which it was issued. In the event of a loss, total or partial destruction or, in general, in any case where it is not possible to locate and recover a winning Bet, the claim for the payment of winnings and any other claim for compensation by the Company is ruled out. If the result of an event cannot be officially verified, the Company has the right to delay any payment until the official verification. In the event of an incorrect calculation of profits, the Company reserves the right to correct it before and after the payment of the winnings.

· MAXIMUM LIMIT OF PAYOUTS

Every Bet is subject to a maximum win established by the Company. The maximum win for each Bet offered by the Company is set out in special Appendix A which is attached to the Regulations.

The maximum win for a Bet which is accepted may be less than the calculation of the Bet acceptance system of the Company (which is given on the coupon receipt) and the responsibility belongs to the Customer who must stake his bets accordingly, knowing the maximum limit he can claim. In such cases the limits specified in the Regulations shall always apply.

The limits which may be written at any official area of the Company (Coupons, website) shall be valid only if they are not mentioned in special Appendix A which is attached to the Regulations.

If a Bet involves a selection(s) which concerns different kinds of Bets, then the lowest maximum pay out limit of the particular kinds of Bets applies to the whole Bet.

 

Example

A Bet on 1 football selection and 1 basketball selection is calculated on the maximum payment limit for the basketball game (the maximum pay out limit for the basketball game is smaller than the football selection).

All maximum pay out limits mentioned in these Regulations, shall apply to any one Customer, or group of Customers betting together, betting the same or similar combination of selection(s), even if this is done in a series of Bets, in a series of Odds, in a number of days, using different Betting Shops/Agents. If the Company has grounds to believe and determine that a Bet or number of Bets have been played in this way, the final payment of all those Bets combined will be limited to the single maximum pay out mentioned above.

· TYPING AND OTHER OBVIOUS ERRORS

In case of improper printing of Odds, mistakes in the betting slips or obvious errors in the data entered into the Bet acceptance system of the Company, the Company reserves the right to cancel such Bets or to settle such Bets at the correct Odds, even if the discovery of the error occurs after the event is completed.

The cancelled Bet is returned at the request of the Customer. The Company accepts no responsibility for the validity of the information it provides to its Customers regarding the dates and start times of matches or games, the rankings or any other information that may be considered significant by Customers.

No mistakes made by the Customer, the Company staff or its betting shops are recognized and the checking of all Bets for any winnings shall be made according to the Regulations.

Any obvious typing error in the indication of the Odds issued by Company or any error in the Odds of the Company contained in the Coupons and other forms issued by Company, shall not be binding on the Company. An obvious typing error the indication of the Odds issued by Company or any error in the Odds of the Company is deemed to be:

· any Odd which is at least 30% higher or lower than the average of the prices for the specific Bet or combination of Bets given by the betting companies in Cyprus (those holding a legal betting licence in the Republic of Cyprus).

· any Odd which is comparatively dissimilar by comparison to other similar Odds of the Company. For instance, where football bets are concerned, in order for some Odds to be considered similar they must be similar based on the 3-Way bet relationship and TOTALS Χ GOALS must be E.g. if we have the following options

3-Way

Totals 2.5

CORRECT SCORE

1

X

2

U

O

0-0

ΜΑΝ UTD – LIVERPOOL

2.60

3.00

2.40

1.80

1.80

7.00

MAN CITY- ARSENAL

2.55

3.00

2.45

1.75

1.85

7.50

TOTTENHAM – CHELSEA

2.50

3.00

2.50

1.85

1.75

15.00

 

· it is clear that the Odd for the CORRECT SCORE of the TOTTENHAM – CHELSEA match is comparatively different from the other 2 Odds. In this case the Company has the right to refuse to pay the winnings with the specific Odd of the CORRECT SCORE of the TOTTENHAM – CHELSEA match and to pay according to a logically similar Odd.

· any Odd which is wrong on the basis of logic and mathematics e.g. Odds which obviously give the Company a disadvantage vis-à-vis its customers in their entirety. The proof of the disadvantage is based on the equation M = (1/odd 1 + 1/odd 2 + 1/odd 3 +1/…) – 1. If M is less than 0 (negative sign) then the Company has a net disadvantage. The above does not apply where the Company advertises on official sites that it is deliberately disadvantaged vis-à-vis its customers regarding the particular Odd.

In such cases the betting slip issued by the Bet acceptance system of the Company shall not be binding on the Company if and when it contains incorrect Odds.

The Odds of the matches given on teletext or the Live Betting service of the Company are for information purposes and shall not be binding on the Company. Also, results of events given on the teletext service are for information purposes only and are not binding on the Company.

· REQUESTS AND ANOMALIES

Where there is any suspicion or indication or evidence of dispute or anomaly regarding any event, the Company reserves the right to cancel or suspend payment on the disputed selection, pending the completion of the investigation that may or could be carried out by the official or other competent or authorized body or authority responsible for the relevant event.

The Company will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. The Company shall withhold payment to any Customer where there is suspicion or indications about any of the above. The Customer shall indemnify and be legally responsible to pay the Company on demand, all costs, charges or losses to be incurred or to be borne by the Company (including any direct, indirect or consequential damage, loss of profit and reputation) and which result directly or indirectly from fraud, dishonesty or a criminal act of the Customer.

The Company reserves the right to withhold payment and cancel Bets concerning an event if it has evidence that the following has occurred:

(a) there are questions concerning the integrity of the event

(b) An Odd(s) or Bet has been forged, falsified

(c) A match was “rigged”

Evidence of the above may be based on the size, volume or structure of the Bets that were placed with the Company, through any or all of our betting procedures.

Any decision taken by the competent sporting body or competent court (if any) will be convincing and final. If any Customer owes any money to the Company or to our Agents for any reason, we have the right to take this into account before making any payments to such Customer. Where there is evidence of a series of Bets and each one includes the same selection or selections and Bets have been placed by the same individual or group of individuals, the Company reserves the right to cancel the Bets or withhold the payment of winnings when the outcome of such investigation is pending.

· REQUESTS – CLARIFICATIONS – COMPLAINTS – BETTING DISPUTES

For any requests/clarifications regarding the recording of a specific Bet, Customers should contact the Agent of the Company where the specific Bet was recorded. The Agent of the Company has the absolute responsibility to record the Customer’s Bet and the Company shall not be liable if the Customer’s Bet has not been recorded in the Bet acceptance system in the manner indicated by the Customer to the Agent.

For any complaint/betting dispute the Customer shall communicate with our Company and specifically with the Complaints Department, where he will receive detailed explanations (also verbally) regarding the procedure in which a complaint can be submitted and examined. The procedure is as follows:

a) the Customer must disclose and deliver his data to the Company which will be used for correspondence regarding his complaint/Bet dispute. Provided that if necessary or required, such data may also be used in accordance with Regulation 2.8. PERSONAL DATA.

b) the Customer must formulate his complaint/Bet dispute by setting out the necessary details by filling in the relevant complaint form and sending it to the headquarters of the Company either in person or electronically, within 31 days from the completion of the event concerning his complaint. Customers will automatically receive a copy of their complaint. The Customer will also be informed about the control systems applied by the Company in order to avoid an unauthorized or unwanted disclosure of data or information related to his complaint/Bet dispute.

c) the Company will process the complaint/Bet dispute and will inform the Customer about the decision of the Company within ten days from the receipt of the complaint/Bet dispute.

Where the specific complaint/Bet dispute cannot be resolved by mutual consent, it will then be referred to arbitration under the Arbitration Law, Cap. 4 of the Republic of Cyprus unless the Betting legislation applicable in Cyprus or the regulations issued by the National Betting Authority indicate any other dispute resolution process which will prevail over arbitration.

The Customer also has the right to report his complaint to the National Betting Authority (email complaints@nba.gov.cy) by following the procedure for the submission and examination of complaints in accordance with the instructions (Decree 20/2017 – Procedure for the Submission and Examination of Complaints or any decree that may replace the above) and the regulations of the Authority.

· MATCHES/EVENTS WHICH WERE INTERRUPTED AND/OR POSTPONED

If some event/match is interrupted before its end, the event/match shall be deemed VOID and will be paid at an Odd of 1.00 (one unit), except for selections of the event/match which have already been decided (in whole or in part). The selections shall be deemed to have been decided (in whole or in part), when they are already lost or won based on the outcome at the time that the match/event was interrupted and the outcome could not have been different if the event/match had continued.

For instance, in football if the hypothetical LIVERPOOL-ARSENAL match was interrupted at the 60th minute and the outcome was 0-0, then all Bets that have not been decided, such as the Match Winner prediction selection (FULL TIME RESULT), shall be void, except for any other selection that has already been decided such as the HALF TIME BET selection that has already finished (result X).

In this case, those who had bet X on the half time result (tie) win and those who had bet on the half time result 1 or 2 lose, because if the match continued, the result of the Bet would not change. Those who had bet on the Match Winner prediction selection (FULL TIME RESULT), will get their money back because if the match had continued, then the result could have changed.

An event/match which is interrupted is not considered to be a completed match if its duration is completed for any reason on another day than the usual day that the match had taken place.

This does not apply to Tennis matches. Bets on Tennis matches are cancelled only if they are not continued and are not completed until the end of the championship for which they are competing.

Results given by various other Bets (of other companies) or by other companies for postponed matches after a draw are not valid (Pools).

Matches/events that were scheduled to take place on a specific day and have been postponed shall be considered void if bets had been placed on them as shown on a Betting Slip of the Company, before their postponement by the Company is finalised. However, if bets are placed on these matches/events after the Company changes their date and the Betting Slip states the new date on which they will be conducted as the new date, then this selection shall be valid as usual.

· Reversal of home games, neutral pitches, own goal, regular match duration, names of teams.

When a match is played on the other side’s field than the one indicated on the Coupon issued by Company, the match will be VOID unless it is a match played in a neutral court. If a team has a different opponent than the one mentioned on the Coupon, then the match is again void. For betting purposes, when a match is played on a neutral pitch, the team on the left will be counted as the home team (HOME).

A neutral field for Betting purposes is always the result of a penalty of the home team. In any other case, the field is not neutral, unless the competent federation under which the specific game is conducted designates a neutral stadium for the match in question (final game of the championship, etc.). The selection of a match played in a neutral field is VOID, unless the fact that the match will be played in a neutral field is stated in the brochures containing the events and odds.

The Company is not obliged to indicate, in its brochures of events and odds, whether a match is held in a different field than the field of the home team but is not considered by the competent authorities as neutral.

Nevertheless, if the Company mentions the field of the home team in its brochures of events and odds, it does not mean that it considers it neutral.

If a team selects a specific field (other than its home field) for a number of matches for a variety of reasons, this is not considered neutral.

Regarding Bets on goal games, each own goal counts for the opposite team and not for the one that scored it.

From time to time, there are matches/events (friendly games, youth games, e-sports Football or other events) of any sport, which are scheduled to last more or less or at different times (halftime/periods) than their usual regular duration (in the championships in which they participate). In such cases, if the Company does not specify the correct duration in its Betting offer, then the Bets on these matches will be cancelled except in the case of football matches where the following will apply:

Matches/events that last 90 or 80 minutes and have some differences will be valid and will be settled as follows:

– 90 minutes of scheduled play (in which there are more than 2 half times and each half lasts for a period of time that is not 45 minutes, e.g. 3 half times lasting 30 minutes).

Bets (before the start of the match but also during Live Betting) of regular duration will be considered valid. Half time Bets (before the start of the match but also during Live Betting) will be considered void.

– 80 minutes of scheduled play (in which there are more than 2 half times and each half lasts for a period of time that is not 40 minutes e.g. 4 half times lasting 20 minutes).

Bets (before the start of the match but also during Live Betting) of regular duration will be considered valid. Half time Bets (before the start of the match but also during Live Betting) will be considered void.

– 80 minutes of scheduled play (in which there are more than 2 half times and each half lasts for a period of time that is not 40 minutes).

Bets (before the start of the match but also during Live Betting) of regular duration will be considered valid. Half time Bets (before the start of the match but also during Live Betting) will also be considered valid.

Otherwise, where the regular duration of the match is not 90 or 80 minutes and this has not been clarified by the Company from the start, the match shall be deemed void (VOID) and the bets placed thereon will be paid at an Odd of 1.00 (one unit).

The Company shall not be liable and is not obliged to inform its customers about the correct schedule of games. It is the responsibility of the customers to know the correct schedule of games before Betting.

The match referee is responsible for deciding when a half time or/and the game ends. The Company shall not be liable if the full allotted scheduled time (injury time or other) is not played after a decision made by the referee. Differences regarding the scheduled playing time will not be a reason for cancelling the Bet.

 

Example

At a 90 minute game the referee decides to whistle the end of the regular time of the match after 85 minutes. For the purposes of Bet settlement, the game is considered to have covered the full duration of the match according to the referee and will be settled like a normal game according to its end result.

At a 90 minute game with two 45 minute halves the referee decides to whistle the end of the 1st half after 40 minutes. For the purposes of Bet settlement, the game is considered to have covered the full duration of the 1st half according to the referee and will be settled like a normal game according to this result.

The Company shall not be liable if a mistake or omission is made regarding the name of the team/player/contester. If the name of a team is entered incorrectly and the interpretation is ambiguous or different from the actual one, then the specific team selection is void (VOID). If the name of a team is misspelled and the interpretation is ambiguous, then the specific team selection is valid. Examples:

1. If a match is held in the Under-20 Youth Championship which is mentioned in the offers provided by the Company and the match is shown and offered in the system as ENGLAND – FRANCE (without writing U20 next to the name) the selections regarding the match will be usually valid.

2. If a match is held for a championship in England and the match is mentioned and offered in our system as MAN UTD – LIVERPOOL, while for advertising or other purposes LIVERPOOL has changed its name for the specific season and is officially listed in the championship with the name of the advertiser and not LIVERPOOL, the selections regarding the match will be valid.

3. If a match is held within the course of any championship which is mentioned in the offers provided by the Company and the match is spelled wrong when mentioned and offered by the system but this spelling error does not affect the actual interpretation of the name of the team that is mentioned, then the selections regarding the match will be valid, e.g. if the match held within the course of a championship in England is mentioned and offered by our system as MAN UTD – LIVERPOOL M or MAN UTD – LIVERPOL, it will be valid as usual.

4. There may be teams with the exact same name in the computerized system of the Company, but it is shown clearly that they are competing in different championships. In such cases the Customer is initially bound by the selection of the event and not by the name of the team. E.g. it may be that the computerized system of the Company mentions BARCELONA as competing in the Men’s championship but also mentions BARCELONA as competing in the Women’s championship. The Customer is then obliged to make sure that his Bet correctly states the event for which he wants to place a bet on.

5. In the case of Ante Post Bets, if a Bet is placed on a team whose name is changed during the match/event, the Bet selections regarding that team will be valid as they relate to the same team to which the Bet referred at the time that it was placed and not to a new team that was created later.

· LIABILITY OF CUSTOMERS

By submitting the Betting Slip in order to Bet, the Customer irrevocably declares that he has read, understood and fully accepted the Regulations of the Company as they are displayed in the official locations of the Company and recognizes that acceptance of the Betting Slip is made on condition that he checks and makes sure that it complies with the regulations and announcements of the Company, after informing and obtaining the approval of the National Betting Authority.

All Customers are obliged to make sure that they have completed their Betting Slips clearly according to their predictions and instructions. For this reason, responsibility for their correctness is up to the Customer.

Errors made by the Customer, by the staff of the Company’s head offices or by the Agents of the Company shall not be recognized and the checking of all Bets for possible wins shall be made in accordance with the Regulations of the Company.

All Bets, after they are entered in the Company’s Bet acceptance system through the Agent shall be subject to the condition that they are valid according to the Regulations of the Company. If there is no compliance with these Regulations in respect of any specific Betting Slip, the Company shall not be legally liable to the Customer.

· AMENDMENT OF THE REGULATIONS

The Company reserves the right to amend the Regulations as well as to issue new ones with a relevant announcement after informing and obtaining the approval of the National Betting Authority. Any previous Regulation of the Company is considered invalid if a new Regulation has been issued by the Company that replaces the previous Regulation after informing and obtaining the approval of the National Betting Authority. The Company assumes no responsibility if any Authorized Agent does not have the Regulations posted in its store, in Greek, Turkish and English, on the licensed premises or if any Regulation that was issued following the approval of the National Betting Authority, and sent to the Authorized Representatives, was not made aware to the players. Regulations set out on Coupons issued by Company automatically constitute the official Regulations of the Company, after informing and obtaining the approval of the National Betting Authority.

·TECHNICAL PROBLEMS

The Company shall not be held responsible if due to technical problems the validation of a Bet becomes impossible.

· APPENDIX Α

Appendix A describes all types of betting offers as well as their maximum payout limits. Appendix A is part of our Company Regulations.

· COMBINATION BETTING

The regulation refers to the following bets:

First Goalscorer And First Goal Interval, Last Goalscorer And First Goal Interval, Anytime Goalscorer And First Goal Interval, First Goalscorer And Correct Score, Last Goalscorer And Correct Score, Anytime Goalscorer And Correct Score. Where the Company offers bets which consist of a combination of two or more options/types of bets, they will be settled after all parts of the combined bet have participated or carried out normally. If one of the options/types of bets of the combined bet has not participated nor carried out, then the Combined Bet will be void regardless of the outcome of the other parts of the options/types of bets concerning the bet. Furthermore, if one of the options/types of bets of the combined bet has participated but after the outcome of part and/or the entire bet was decided, then the Combined Bet will again be void regardless of the outcome of the options/types of bets concerning the bet.

E.g. in combined bets

FIRST GOALSCORER AND CORRECT SCORE: RONALDO AND 3-2 CORRECT SCORE, if RONALDO did not play then Combined Bet is void regardless of the game’s outcome.

FIRST GOALSCORER AND CORRECT SCORE: RONALDO AND 3-2 CORRECT SCORE, if RONALDO entered the game after the 1st goal was scored (that is, he participated after the Bet FIRST GOALSCORER was decided) then the Combined Bet is void regardless of the game’s outcome.

FIRST GOALSCORER AND CORRECT SCORE: RONALDO AND FIRST GOAL INTERVALS 11-20, if RONALDO entered the game after the 1st goal was scored, and that goal may have been scored even between the 11th and 20th minute (i.e. it participated after the Bet FIRST GOAL INTERVALS was decided regardless of whether the other part of the bet lost or won) then the Combined Bet is void regardless of the game’s outcome.

· CASH OUT

The Cash Out function is the function in which the Customer has the ability to settle and redeem his Bet prematurely (before and regardless of the final outcome), whereby the Company will offer to give him part of the winnings he would have received according to his Bet, provided that his Bet was winning at the time of the Cash Out request.

Procedure for requesting a cash out

The Customer places his Bet in the Licensed Agent’s premises. The Agent or the authorized personnel of the Agent validate this Bet in the Company’s approved Betting system which issues the betting slip which is delivered to the Customer.

If the Customer wishes to use the Cash Out function, he must request, verbally and/or electronically by scanning the QR code (two-dimensional barcode) the cash out from the Agent or the authorized staff of the Agent or the Company. The Agent or the authorized staff of the Agent or the Company will check the Company’s approved Betting system if the Cash Out option is available for the specific Bet.

(a) If the Cash Out option is available then the Agent or the authorized staff of the Agent or the Company will inform the Customer of the Cash Out amount offered by the Company for his Bet.

If the Customer accepts the Cash Out amount offered, then the Agent or the authorized staff of the Agent will record the Customer’s intention to Cash Out his Bet in the Company’s approved Betting system. If the Customer’s Cash Out request is made electronically, then the Customer’s intention to Cash Out his Bet will be automatically recorded in the Company’s approved Betting system.

· If for any reason during the procedure described above, the Cash Out amount offered by the Company for the Cash Out of the Bet changes or there is no possibility for Cashing Out the Bet, then the Cash Out process cannot be completed, and the Agent or the authorized staff of the Agent or the Company will inform the Customer who will in turn decide whether he wants to request a Cash Out again later.

· If the Cash Out amount offered to the Customer is the same as the amount offered initially to the Customer, the Agent or the authorized agent of the Agent or the Company will validates the Cash Out and the Agent or the authorized staff of the Agent will pay the Cash Out amount to the Customer and will also give him the receipt for the payment made to him which will be issued by the Company’s approved Betting system.

b) If there is no possibility for the Customer to Cash Out his Bet, the Agent or the authorized staff of the Agent or the Company will inform the Customer.

The rules governing Cash Out are as follows:

1.The Cash Out function is available for select Betting events both before as well during. The Company expressly advises its Customers not to place Bets based on the assumption that a Cash Out option will be available at a later time for the Bet they have placed. The Cash Out function can be used on all types of bets (single, multiple bets and systems) unless a Bet includes at least one option that is not offered for Cash Out. The Company does not guarantee that the Cash Out function will be available for each betting option even if it has been offered for the same event or for the same type of bet in the past. The Company reserves the right, without the obligation to justify its decision, to accept or deny a Cash Out request submitted by a Customer.

2. From the moment that a Cash Out request is submitted and until it is accepted, there is a reasonable period of certain seconds, during which the Cash Out amount offered by the Company to the player cannot be changed. After this reasonable period of time, the Cash Out amount offered to the player by the Company may be changed and cancelled due to a change in the Odds offered, such as for instance in the following cases: change of Odds by the Company, scoring of a goal, termination or postponement or cancellation of a Betting event, etc.

If the Cash Out amount that is offered changes immediately after the Customer’s request and before the Cash Out is completed, then the Cash Out will be blocked and may not be completed unless the Customer accepts the change of the Cash Out amount that is offered.

3.If the request for Cash Out is successful, then the Bet will be settled immediately and the actual final outcomes of the relevant matches will not have any effect on the Cash Out amount. The Cash Out amount offered at any time is the total amount that will be refunded to the player if the Cash Out request is successful.

4.The Company reserves the right to withdraw the Cash Out offer (even if it was offered) at any time for any Betting events, before and during.

5.The Company is not responsible if the Cash Out function is not available for technical reasons. During this time, all Bets will be valid as originally placed.

6.If a match is interrupted but the Cash Out process took place before the interruption, then the Cash Out amount will apply and not the possible refund of the money for this Bet. If the Cash Out took place after the interruption, then the Company reserves the right to cancel the specific Cash Out.

If a Cash Out settlement of a bet is accepted following an error in the Cash Out offer during the course of live betting (e.g. misinformation about the match, cancellation of a goal, change of decision due to VAR), then the Cash Out settlement of the bet will be cancelled and the Company will make a new Cash Out offer, if possible, to the Customer if he so requests. If the Customer does not make a new Cash Out request, this Bet will then be settled according to the corrected odds of the Company.

7.If a Cash Out settlement of a bet is accepted due to a typographical or other obvious error (Rule 1.14), then the Cash Out settlement of the bet will be cancelled and the Company will make a new Cash Out offer, if possible, to the Customer if he so requests. If the Customer does not make a new Cash Out request, this Bet will then be settled according to the corrected odds of the Company.

8.The Company will not accept any request by a Customer for the reversal or cancellation of a successful Cash Out.

9.If a Cash Out request is accepted by the Company when the outcome of the relevant Bet has already been determined, the Company reserves the right to cancel the Cash Out. Furthermore, the Company reserves the right to cancel and claim back any amounts paid for Cash Out if there are suspicions of abuse of the Cash Out function.

10.Bets already accepted for Cash Out can only be cashed out at the shop of the licensed Agent where the Bet was originally placed.

· USE OF VAR

1. Where the use of the VAR is requested, the fact that led to the referral to the VAR will be considered, for the purposes of these Regulations, to have occurred in real time (and not at the time specified in the decision). For example, someone selects the option for a goal to be scored at the end of the ten minutes from 20:00 to 30:00 and the goal is scored at 28:36 and at the same time the assistant referee indicates offsite. If a VAR is used and the goal is considered normal, the goal time will be considered to be 28:36 and the bet will be considered won.

2. If we have settled a Bet and, due to a subsequent decision by a VAR, such settlement is found to be inaccurate, we reserve the right to reverse the settlement (provided that the VAR’s decision occurred prior to the completion of the match or other schedule related to the Bet). If we accidentally accepted a Bet during a VAR’s review, we have the right to cancel it.

3. Bets placed between the occurrence of an event leading to a VAR’s revision and the relevant decision of a VAR will be considered void unless:

· the VAR’s review (and his subsequent decision) did not ultimately change the original decision.

· the VAR’s review (and his subsequent decision) amended the original decision but did not substantially affect the specific Bet (e.g. if the event being reviewed by the VAR is not related to the outcome of the specific Bet). All Bets which are not substantially affected by the VAR’s revision (and his subsequent decision) will apply.

· For the settlement of Bets, it shall be deemed that a VAR has been used if this is understood by the referee’s gestures (e.g. gestures or interruption of the match for reviewing the incident) and/or the use of VAR is confirmed by the match report issued by the official body in charge of each event which is ultimately responsible for supervising the specific match. Where it is not clear whether the VAR was used due to lack of televised coverage and/or conflicting reports, the Company will settle the Bets based on the information it has from its providers, or from any reliable online or offline source.

· ANTE POST BETS

For the Top Scorer selections, the final outcome is considered to be the outcome after the championship ends, including play offs or other qualifying matches, if any. If there is a final tie of 2 or more winners where there is no criterion concerning the winner (e.g. play offs or qualifying matches), Regulation 2.1 DEAD-HEAT will apply.

If the championship is interrupted following an incident of force majeure or following a decision of the competent federation/authority and does not continue, all Bets on the teams participating in the specific championship will then be considered void (VOID) and will be paid with an Odd of 1.00 (one point) (regardless of whether the competent federation/authority decides who will be the winner of the championship), except for selections regarding the championship which have already been decided (in whole or in part). The selections are considered to have been decided (in whole or in part), when they are already lost or won based on the scoring at the time the event was interrupted and there would have been no change in the outcome had the championship continued.

If a team/player participates in a championship and does not complete all of its/his matches following its/his decision or following a penalty, then all Bets concerning the team/player will be considered lost, except for the selections which have already been decided (in whole or in part). The selections are considered to have been decided (in whole or in part), when they are already lost or won based on the score at the time the team/player withdrew and there would have been no change in the outcome had the championship continued.

For the Top Scorer selections, only the goals/points scored in the specific championship for which a Bet is placed will be counted, regardless of the team to which the Scorer refers. The team next to Scorer’s name is for informational purposes only and will not be binding on the Company or the outcome. The goals of the First Scorer selection do not include any own goals that can be scored by the same player or another player, as well as goals that will be scored from any penalty shootout in any match after extra time. In case of a tie of 2 or more players, Regulation 2.1 DEAD-HEAT will apply.

For all ANTE-POST bets, regulation CONNECTED BETTING 1.10 shall apply.

SPECIAL RULES – CLARIFICATIONS

· DEAD-HEAT REGULATION

In case of an event where only one winner had been taken into account and which is completed with more than one winner (all winners who get equal amounts/points share the victory), the DEAD HEAT Regulation shall apply.

In case of a DEAD HEAT result, the selection (on which the Bet was placed and won along with the others) is deemed to be won and lost by half, and it is thus settled to full odds and half the stake. For example:

If a Bet is placed for 10 euros with Messi as first scorer in Spain at an Odd of 10.00, if Messi wins but there is a tie with one more scorer, and there is a total of 2 scorers who have equal scores, then the winnings will be calculated as follows:

Stake amount/2 lines = 5 euros X Messi 10,00 = 50 euros winnings

If three players share the position of top scorer, the selection is deemed to be won by one third and lost by two thirds and settled to full odds and one third of the stake. For example:

If a Bet is placed for 12 euros with Messi as first scorer in Spain at an Odd of 10.00, then the winnings will be calculated as follows:

Stake amount/3 lines = 4 euros X Messi 10,00 = 40 euros winnings

In case there is multiple Bet with DEAD HEAT Odds, then the Bet is settled according to the contestants who share the position of the winner. For example:

If there is a triple Bet worth 18 euros with the following selections:

Messi as first scorer in Spain at an Odd of 10.00

if Messi wins but there is a tie with another 2 players and there is a total of 3 players with equal scores,

Rooney as first scorer in England at an Odd of 12.00 (equal score with 1 other player, total of 2 players with equal scores)

If Rooney wins but gets an equal score with 1 other player, total of 2 players with equal scores,

Higuain as first scorer in Italy at an Odd of 20.00 (equal score with another 2 players, total of 3 players with equal scores)

If Higuain wins but gets an equal score with another 2 players, total 3 players with equal scores,

then the winnings will be calculated as follows:

Stake amount /18 lines = 1 euro Χ Messi 10,00 Χ Rooney 12.00 Χ Higuain 20.00 = 2400 euros winnings.

· RESULTS WHICH HAVE CHANGED AFTER THE EVENT ENDS

The result of an event is the result that occurs after the end of such event (either normally or following interruption). Subsequent decisions by a relevant sports body/bodies, which change the outcome of an event shall not be taken into account for Betting purposes.

· DISPUTES

In case of a dispute over the outcome or result of an event, where applicable, statistics provided by our Live Betting service provider will be used for settlement purposes, unless there is compelling evidence that the service provider’s statistics are wrong. Where no statistics by a service provider are available, we will use televised evidence to support the settlement of Bets. If for some reason, video evidence is not available, we will use independent evidence and settle the Bet according to the official sources/websites of the respective organizations.

· SPECIAL ‘LIVE BETTING’ REGULATIONS

Where applicable, the statistics provided by the supplier of the ‘Live Betting Service’, will be used to settle the Bets, unless there is conclusive evidence that the service provider’s statistics are incorrect. Where no statistics are given by the service provider, videotaped evidence will be used in support of the correct way of settling the Bet. If for any reason there is no videotaped proof, independent proof will be used, and the Bet will be settled on the basis of the official sources/websites of the respective events.

Any dispute regarding the result must be recorded and reported to the Company before 5 days have elapsed from the end of the event.

No refunds of money nor cancellations of Bets placed during Live Betting shall be made under any circumstances. Bets accepted by the Company for specific events after their outcome is determined shall be considered void and will be paid at an Odd per unit (1.00). If a Bet is placed on an incorrect Odd due to the delayed coverage of the ‘live’ event, resulting in a team or selection having an obvious advantage, such Bet will be cancelled at an Odd per unit (1.00) regardless of whether the Bet wins or loses.

If there are printing errors, mistakes on receipts or obvious errors when entering the Bet in the Company’s Bet acceptance system, the Company has the right to consider that such Bets are void or calculate them based on the correct Odds, even if the error is discovered after the match is over.

In case of a goal, a yellow card, red card or penalty during Live Betting and the market remains open for placing Bets and the Bet is accepted, we reserve the right to cancel the Bet.

If the Live Bet market opens without any goal or red card and a Bet is accepted, we have the right to cancel it even if the error is discovered after the match is over.

In case of typographical and/or other obvious errors during live betting, Regulation 1.14 shall apply.

In cases of matches that have been interrupted during live betting, regulation 1.17 shall apply.

· SAFE BETTING

Betting is fun for adults and is not a way of making money. Do not challenge your luck. Place Bets only for the amounts of money you can afford to lose. If you think you have a problem of addiction to gambling, consult the Mental Health Services of the Ministry of Health by calling 1454 and the Perseas Advisory Centre by calling 1456 if you are an adult up to 22 years old.

Otherwise, please address the Company or its intermediaries and consider withdrawing from Betting.

· TRANSLATION OF THE REGULATIONS

The Company must send its licensed Authorized Representatives, Regulations translated into Greek, Turkish and English, which have been translated by the Press and Information Office and/or by professional translators following approval by the National Betting Authority, so that they may be posted in licensed premises, as foreseen by the Betting Law of 2019, as amended or replaced. Only the meaning of these Regulations in the Greek language in which they were originally drafted, will be legally binding for the Company.

· PROCEDURES FOR THE COMBATING OF MONEY LAUNDERING

The Company and its intermediaries apply anti-money laundering procedures and suspicious transactions will be reported to the competent authorities.

· PERSONAL DATA

a) Collection of Personal Data

All Personal Data of customers which are collected for any purpose are protected by the respective legislation on Personal Data of the Country.

Our Customers’ Personal Data will be collected:

·  for the development and management of new products and services of our Company, through the creation and dispatch of promotional material

·  to better understand how our Customers use our products and services in order to improve the provision of our products and services

·  to be able to respond to any Customer complaints

·  to prevent, detect, investigate and report a crime (financial or otherwise) or illegality in which the Customer may be involved

·  for the correct and effective observance of the laws and regulations that govern our Company according to its capacity as a licensed Betting Company

·  to ensure corporate governance and compliance with all legal and regulatory obligations (AML, GDPR, etc.).

We may process Customer Personal Data only:

·  If this is necessary in order to fulfil any contract that we have with the customer

·  If required by a legal obligation

·  If the customer has consented to the processing

·  If this is required for reasons concerning our legitimate interests

·  If this is required for reasons of public interest

The procedures followed by our Company regarding the collection and processing of Customer Personal Data are described in detail in our Company’s Privacy Policy which is posted on our official website at http://www.betathlon.com.cy/ at the section “Privacy Policy”.

It is our policy to retain Customer Personal Data only for as long as this is necessary for the purpose for which it was collected, in accordance with the principles of data minimization and limitation of the storage period. For all the above reasons, the Personal Data of our Customers will be kept for at least five (5) years from the date of their collection. It is noted, however, that the Company may not delete any of the Customers’ Personal Data, unless the 5-year period has elapsed, and the approval of the National Betting Authority has been obtained in advance. Furthermore, in some cases, specific Customer Personal Data can be kept for longer than this five (5) year period because of possible legal obligations, legal interests, etc. Such cases could relate to:

· Money laundering

· Taxation

· Player Protection

· Civil law

· Criminal law

· Any other legal issues

b) Disclosure of Personal Data

We will not assign and/or disclose our Customers’ Personal Data to any third party/entity. Nevertheless, we reserve the right to disclose our Customers’ Personal Data to third parties:

1) If we are required to disclose or share our Customers’ Personal Data in order to comply with any legal or regulatory obligations, to enforce our terms and conditions and/or our regulations or to protect our rights, property and our safety as well as the safety of our customers or third parties.

2) If we need to cooperate with law enforcement services and other competent services where, in our estimation, the disclosure of Personal Data is necessary or related to any investigation of fraud or other illegal activity.

In particular, these authorities may be:

The National Betting Authority

Sports Governing Bodies (e.g. FIFA, IOC, TIU)

Anti-Money Laundering (AML) Organizations

Counter-Terrorism Financing (CTF) Organizations

Law enforcement agencies (Police, Courts) of any country that may request such data from us.

Provided that the National Betting Authority will be informed in all the above cases.

 

(V5.00 09/05/2021)